Refund policy

Payments & Refunds Policy

Last updated: 25th March 2026 · Kudev Private Limited (MANNLICH)

This policy outlines the payment methods available on our website, the security measures applicable to each method, procedures for cancelling recurring payments, applicable fees, chargeback options, and contact details of our payment service provider — in compliance with Rule 7(1) of the Consumer Protection (E-Commerce) Rules, 2020.

1. Accepted payment methods

The following payment methods are available at checkout on mannlich.in, processed securely through our payment partner GoKwik Technologies Private Limited:

UPI: Google Pay, PhonePe, BHIM, Paytm & all UPI apps

Credit Card: Visa, Mastercard, RuPay

Debit Card: All major Indian bank debit cards

Net Banking: All major Indian banks supported

EMI: No-cost & standard EMI on select cards

Wallets: Paytm, PhonePe, Amazon Pay & more

Cash on Delivery: Available on select pincodes

Availability of payment methods may vary based on order value, delivery location, or regulatory requirements.

2. Security measures

Payment processor	GoKwik Technologies Private Limited — RBI-compliant Payment Aggregator
Data encryption	All transactions are protected via 256-bit SSL/TLS encryption
Card data storage	MANNLICH does not store any card or banking credentials. All card data is tokenised and handled by GoKwik in compliance with PCI-DSS and RBI tokenisation guidelines
2FA / OTP authentication	All card and net banking transactions are authenticated via OTP / 3D Secure as mandated by RBI
Fraud monitoring	Real-time fraud detection is enabled via GoKwik's risk engine on every transaction

3. Applicable fees & charges

MANNLICH does not charge any additional processing fee or convenience fee over and above the product price. The amount displayed at checkout is the final amount charged to you.

EMI transactions may carry interest charges or processing fees levied directly by your bank or card issuer. These are governed by your bank's terms and will be disclosed by your bank before EMI confirmation.

4. Cancellation of recurring payments

MANNLICH does not currently operate any auto-renewal subscription plans. No recurring mandates or standing instructions are set up against your card, bank account, or UPI ID through our platform.

In the event we introduce subscription-based offerings in the future, you will be explicitly informed at the time of enrolment, and clear cancellation options will be provided within your account settings and in every billing communication.

5. Chargebacks & refunds

Refunds

Approved refunds are processed to the original payment source within 5–7 business days from the date of approval. Refund timelines may vary depending on your bank or payment method.

Chargebacks

You may initiate a chargeback through your bank or card issuer in cases of:

Unauthorised or fraudulent transactions
Duplicate charges
Non-receipt of product (subject to verification)

Chargebacks are governed by the rules of your respective bank, card network, or payment service provider. Before raising a chargeback, we encourage you to contact us at support@mannlich.co — most issues are resolved faster directly with our team.

6. Payment service provider

All payments on mannlich.in are processed through:

Name: GoKwik Technologies Private Limited

Website: www.gokwik.co

Support: support@gokwik.co

For transaction-specific queries such as payment status, failed transactions, or gateway-level disputes, you may contact GoKwik directly at the above details.

7. Complaint tracking & grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, every complaint submitted to MANNLICH is assigned a unique ticket reference number (format: MNL-XXXXXX) for end-to-end tracking and resolution.

How to raise a complaint

1. Email hello@mannlich.co with subject line: Complaint — [Your Order ID]. Include your order details, a description of the issue, and any supporting photos or screenshots.

2. You will receive an automated acknowledgement within 24 hours with a unique ticket reference number (MNL-XXXXXX). Quote this number in all follow-up communications.

3. Our team will provide a substantive response within 48 business hours of ticket creation.

4. If unresolved within 7 business days, escalate directly to our Grievance Officer using the details below.

To track your complaint status, reply to your acknowledgement email quoting your ticket reference number, or write directly to grievance@mannlich.in.

Grievance officer

Name	Sanskar
Designation	Grievance Officer, Kudev Private Limited
Email	hello@mannlich.co
Address	Kudev Private Limited, 2nd Floor, 69, 1st A Cross Rd, 4th Block, S.T. Bed, S T Bed Layout, Koramangala, Bengaluru, Karnataka 560034
Response time	Within 15 days of receipt, as per the Consumer Protection Act, 2019

If your grievance remains unresolved after escalation, you may approach the National Consumer Helpline at 1800-11-4000 or file a complaint on the Consumer Grievance Portal at consumerhelpline.gov.in.

8. Policy updates

MANNLICH reserves the right to update or modify this policy at any time. Changes will be published on this page and will be effective immediately upon publication. We encourage you to review this page periodically.