Risk-Free Shopping with Mannlich

We believe in the quality and performance of every Mannlich product.
If your experience doesn’t meet expectations, we offer a Money-Back Guarantee to ensure you can shop with confidence.

Your satisfaction is our priority.

How the Money-Back Guarantee Works

If you are not satisfied with your Mannlich purchase due to product performance or unexpected skin reaction, you may request a refund under the following conditions.

Eligibility

The Money-Back Guarantee applies when:

• The product was purchased directly from the official Mannlich website
• The refund request is submitted within 7 days of delivery
• The product has been used according to the instructions provided
• The customer provides the necessary details for review

Orders purchased from third-party marketplaces or retailers will not qualify under this guarantee.

How to Request a Refund

To request a refund:

1. Email our support team at hello@mannlich.co
2. Include:

• Order ID
• Product name
• Description of the issue
• Clear images of the affected area (if applicable)

Our team will review your request and respond within 24–48 hours.

Refund Processing

If your request is approved:

• The refund will be issued to the original payment method
• Processing may take 5–7 business days
• Refunds will include the product price and applicable shipping charges

Important Conditions

• Each customer may claim one refund per product.
• The refund applies only to purchased products and not to free gifts, samples, or promotional items.
• If multiple products were purchased, refunds may be limited to the specific product identified as causing the issue.
• Customers are encouraged to perform a patch test before first use.

Exclusions

Refunds may not be issued in the following cases:

• Dissatisfaction due to expected product behavior (such as normal adjustment or purging)
• Claims submitted after the eligibility period
• Requests without sufficient information for review
• Misuse or incorrect application of the product

Our Commitment

Mannlich products are designed with quality, safety, and performance in mind.
Every formulation goes through rigorous testing to ensure it meets our standards before reaching you.

Policy Updates

Mannlich reserves the right to:

• Modify or update this policy
• Limit or decline refund requests that violate the terms above
• Discontinue the guarantee if necessary

Any updates will be reflected on our official website.

If you have any questions, feel free to contact us at hello@mannlic.co
We’re always happy to help.